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The Head and Heart of Decision Making

Dave Matheson (SmartOrg)
January 18, 2023 (SDP Invited Talk)

Abstract: As a young decision professional, I used to think it was all about finding "the best” answer. As I gained experience, I painfully learned that getting a good decision also required motivating people to want to move in a new direction.
The version of Decision Quality from the 80’s that I was taught has a huge blind spot, and I have developed a Decision Quality Version 2.0 that encompasses both the Head – finding a good answer – and the Heart – motivating strong action. I’ve found that it helps me engineer ways through decision problems that result in both better answers and deeper commitment to action.

Click on the file below to hear a sample of the presentation.  

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SDP membership is required for access to this webinar.

Keywords: organizational capability orgcap, culture cultr, adoption of DA adoptda, implementation of DA implda

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