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Knowledge Content Library

Quest for World Class DA & DQ: Sustaining Positive Change

Presenter: Len Falsone, Shell

Presented at the 2017 DAAG Conference in New Orleans, Louisiana.  In Session 7: Coaching and Knowledge Transfer

Abstract: This Organizational Case Study will summarize our DQ journey to date. It will include our approach to making change happen, key steps we have taken, and a compilation of coaching and knowledge transfer vehicles we have found useful to sustain positive change. We hope you will find some practices applicable in your own situations.

Keywords: organizational capability orgcap, implementation of DA implda

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