Knowledge Content Library
Making Decisions in a Polarized World
Presenter: Patrick Leach, Independent Consultant
Presented at the 2017 DAAG Conference in New Orleans, Louisiana. In Session 5: Learning and Organization
Abstract: Research by Max Bazerman, Dolly Chugh, P. C. Wason, and others has shown that people naturally seek out and preferentially believe evidence that supports beliefs they already hold, and they ignore, deny, and sometimes even fail to perceive evidence that contradicts their current beliefs. Cass Sunstein and Reid Hastie recently showed that when people with similar, relatively extreme views on a subject discuss that topic in a group, the views held by the group become even more extreme than the most extreme view held by any individual prior to the discussion – and there is evidence that social media significantly exacerbates this problem. This talk will discuss these issues and conclude with possible approaches to mitigating them to help teams make better decisions.
Keywords: cognitive biases cogbias, culture cultr, organizational capability orgcap, implementation of DA implda, politics